Pre-ordered a game that was launching on Thursday (the website says they aim to ship it before launch so it arrives on release day). Thursday rolls around and it hasn't even been packed yet. I send a message asking for them to cancel the order because they've missed launch day. Friday at 130pm I get a message saying they've packed it and it'll arrive in up to 10 days. It's the last weekend of the school holidays and my kids have been waiting months for this game...super disappointing. Ended up buying it digitally so they didn't miss out. Wouldn't recommend them at all.