Really Poor Returns system
Ordered a bag from this company and returned the item, I wasn’t told they received the item until I contacted them a week after I had posted the item. The customer service team said the return would be processed in 8 business day, It is now 10 Business days and still not processed or even an acknowledgment that it is taking longer than they said.
EDIT - After post of this review i received the acknowledgment and confirmation of return the following morning
Antwort von fashionette
Thank you for your feedback.
We do apologise for any inconveniences caused.
After checking, we found that your request has already been processed by the responsible department and that you have already received a confirmation by email.
If you have any further questions, please reply to the already existing correspondence.
Best regards
Your fashionette team