Garantie nur für 6 Monate
Mir ist heute einer meiner Ohrringe runtergefallen und war direkt so verbogen, dass er nicht mehr schließt. Ich wollte ihn daher aufgrund der schlechten Qualität reklamieren, habe aber festgestellt, dass die Garantie nur für 6 Monate gilt (ich habe ihn seit 7 Monaten). Ich kann auch auf der Webseite nicht direkt negative Reviews schreiben, sondern nur Mails schreiben, die der Betreiber dann posten kann, oder nicht.
Antwort von Hey Harper
Hello MRB,
Thank you for taking the time to let us know about your experience. I’m very sorry to hear that your earring bent and wouldn’t close properly—that must have been so frustrating.
Our breakage warranty covers the first six months from the date you receive any piece of our jewelry. We find that this timeframe helps us catch any manufacturing issues early, so you can enjoy your jewelry without worry. While your purchase is just outside that window, I truly appreciate you bringing this to our attention.
Regarding the hoop clasp, it is designed to be slightly malleable on purpose, so it’s flexible and comfortable to wear. If it’s not clicking shut like it used to, you can usually realign it by gently pressing the clasp back into the catch. You can do this by placing the hoop on a hard surface and nudging the clasp into place, or even just using your fingertips—no tools or professional help needed. This little adjustment often restores the clasp’s original snug fit right away.
Please let me know if you’d like any further guidance on this or if there’s anything else I can do to help make this right. We truly value you as a customer and want you to feel confident and happy wearing our pieces.
Warmly,
Hey Harper Support Team