Shade Station Bewertungen 

Antwort von Shade Station

4. Dez. 2025

Hallo,

Vielen Dank für Ihre 5-Sterne-Bewertung!Es tut mir nochmals sehr leid, dass Ihre Lieferung verzögert wurde und die ursprüngliche Rechnung nicht in der benötigten Währung vorlag.Ich freue mich, dass wir alles schnell klären konnten, indem wir die Rückerstattung für den 1-Tages-Versand ausgestellt und die Rechnung in Euro bereitgestellt haben.Ihr Verständnis und Ihre Geduld bedeuten viel.Vielen Dank für Ihr freundliches Feedback!Mit freundlichen Grüßen

Shade Station

Antwort von Shade Station

19. Mai 2025

Hi Svetlana,

Thank you for your feedback, and we’re so happy to hear you love the glasses!

We apologize for the delay caused by the customs issues. We understand how frustrating that can be, and we appreciate your patience. Unfortunately, international shipping regulations can sometimes cause unexpected delays, but we always strive to ensure all necessary information is provided.

However, we truly value your feedback and will continue working to ensure smoother experiences in the future.

Kind Regards,
Shade Station

Antwort von Shade Station

28. Mai 2024

Hi Marco,

Thank you for your 5* review.

We are very pleased to hear that you have been happy with your order for the Cazal Legends sunglasses.

We do hope that you will shop with us again in the future.

Kind Regards
Shade Station

Antwort von Shade Station

Aktualisiert am 5. Nov. 2022

Hi There,

Thanks for taking the time to leave us a review.

We are sorry that you were not aware that we are based in the UK as this is stated on the website in the contact / returns information and in the terms and conditions.

Unfortunately as the UK is no longer part of the EU, as of the 1st January 2021 all orders shipped within the EU are now subject to custom fees.

The following is stated on our website,

Important Information
We cannot be liable for any customs charges incurred once the parcel reaches your country. Any customs charges must be paid by the recipient of the parcel. Shade Station has no control over these charges as customs policies change frequently. If you have any customs related questions you are advised to contact your local customs office.

Again we are sorry if you have not seen this information as it is available to see on the worldwide shipping link on the website.

Kind Regards
Shade Station

Antwort von Shade Station

27. Juli 2021

Hi Ivan,

Thank you for taking the time to leave us a review.

Having reviewed our system I can see that all emails received by yourself have been responded to by our customer service team and I can only apologise if these were not received - we would recommend checking your junk/spam folder as, on occasion, our emails can filter through to there.

I am pleased to confirm that a full refund for your order was actually processed successfully earlier today upon receipt of your return - please do allow up to 3 working days for these funds to appear as available in your account.

Should you have any further queries please do not hesitate to contact us directly - you may find reaching out to us on our live webchat service is more suitable if you are not receiving our email responses.

Kind Regards
Shade Station

Antwort von Shade Station

18. März 2021

Hi Danielle,

Thank you for sharing your shopping experience with us and I am extremely sorry to hear of the disappointment you felt.

We trust you received a satisfactory resolution to the issues you experienced and should you have any further queries please do not hesitate to contact us directly.

Kind Regards,
Shade Station