Dukascopy Bank SA Bewertungen 

My transaction is in the air for a week now. They don't process it, they don't cancel it. Support doesn't respond AT ALL!

I have had a mixed experience with DukasCopy. The officer in charge of my account has always been excellent. Immediate responses, efficient, helpful...Really great-
However, over a year ago my debit card was suddenly blocked by SwissBankers with no explanation. It caused me a serious problem because I was travelling and could not withdraw money from any ATM nor use it to pay anything. The customer service was awful, and I was never able to use the card again.
I kept my account operational because of the good service of the account officer in charge, but clearly the experience with Swiss Bankers was a huge dissapointment.
In sum, I do recommend DukasCopy Bank but I dont recomment SwissBankers, the card service provider -a separate entity- that partners with the bank.

Serious unresolved payment issue and unacceptable complaint handling

I have had a very disappointing experience with Dukascopy Bank.

A five-figure USD payment was not credited to my account and has now remained unresolved for several months. Dukascopy initially informed me that the payment had been cancelled and returned to the sender. However, the funds did not arrive back with the sending account.

After extensive follow-up, Dukascopy later acknowledged that the return had encountered problems and that the funds remained within their correspondent banking/payment chain. Dukascopy subsequently proposed an alternative solution: transferring the funds to another personal bank account held in my name.

Despite providing the requested information and repeatedly asking Dukascopy to simply execute this alternative payout, the funds have still not been transferred.

The communication throughout this process has been extremely frustrating. I have received delayed, generic and sometimes contradictory responses. At several points, support treated the matter as a standard account withdrawal even though the funds had never been credited to my Dukascopy account in the first place.

I have spent a considerable amount of time documenting the case, following up and trying to obtain a concrete resolution. Eventually, I had to escalate the matter to the Swiss Banking Ombudsman, who has contacted Dukascopy and requested clarification regarding the current status and whereabouts of the funds and the available options for resolving the matter.

Despite this escalation, the issue remains unresolved as of the date of this review.

For a regulated bank, I consider this level of payment handling, communication and complaint management unacceptable. A bank should be capable of tracing and returning or transferring funds without requiring months of correspondence and external escalation.

I will update this review transparently if Dukascopy resolves the matter and the funds are finally paid out.

#####
Update1: issue still unresolved

Dukascopy has now provided another payment confirmation and stated that the funds were sent back again. However, this appears to have been sent through the same original return route, rather than the alternative payout to my personal bank account that Dukascopy had previously proposed after acknowledging that another return through the remitter route could likely be rejected again.

This is exactly the problem I have experienced throughout the case: inconsistent handling, unclear instructions and a failure to execute a clean resolution. At one point Dukascopy proposed an alternative payout to a personal account in my name; later, the funds appear to have been routed again toward the original sender path that had already caused issues.

I am now having the latest payment confirmation checked with the receiving/sending side to see whether the funds are actually credited this time. Until the money is either successfully credited back or paid out through the alternative arrangement, the issue remains unresolved.

For a regulated bank, this process has been extremely frustrating and time-consuming. I will continue to update this review based on the documented record and whether Dukascopy finally resolves the matter properly.

They are holding my money for weeks giving some vague answers that "account is under review" even though I literally moved money between my own accounts.

Convenient banking app. Using it with a Swiss card for payments. No issues, personal support team is always helpful, fast replies.

بنك بمقاييس و جودة عالمية و دولية بامتياز

احسن بنك جربته من ناحية امنية وخاصتا مع زبائن حريص جدا من امن الحساب انتم في قمة فيه زبائن شرفاء فقط شكرا لكم دوكاسوبي

👇🏽 Two languages : 🇬🇧🇨🇵

If you value your life and your financial security, NEVER put a single cent into Dukascopy. They are not bankers; they are hostage-takers.
​I transferred my funds from my old bank (Crédit Agricole) to Dukascopy in order to close my old account. Once the wire was received and my old account permanently closed, Dukascopy simply froze my money. They asked for proof of source of funds. A standard procedure, so I provided EVERY single official document: bank certificates, notary deeds, etc.
​It is crucial to understand that these documents come from official institutions and a major French bank bound by the strictest European anti-fraud and anti-money laundering regulations on the planet. Any risk of fraud is already completely and technically RULED OUT at the source!
​But that wasn't enough for them. For a week now, they have refused to release my money under the pretext that I must provide proof of the original transfers dating back more than 5 years! This is technically and contractually IMPOSSIBLE, and they know it perfectly well.
​To make this ordeal even more unbearable, their customer service uses a stalling strategy: they strictly limit themselves to ONE reply per day. Just one message every 24 hours! Even though I am in an absolute emergency, they drip-feed their responses to deliberately drag things out and push me to a psychological breaking point.
​The result of their destructive zeal: since my old account is closed, I have been left with ZERO euros for a week. I can no longer buy food. I can no longer pay my bills. Worse still, I have urgent hospital fees to settle, and I am completely unable to do so because of them. Dukascopy is literally putting my health and my life in danger.
​This is a blatant abuse of power and a total contempt for human dignity. Facing such harassment, such disgusting response delays, and such absurd demands (even though the transparency of the funds is already proven), one legitimately wonders if there is racism or targeted discrimination behind their methods. This bank is an absolute horror. Avoid them at all costs.

Si vous tenez à votre vie et à votre sécurité financière, ne mettez JAMAIS un centime chez Dukascopy. Ce ne sont pas des banquiers, ce sont des preneurs d'otages.
​J'ai transféré mes fonds depuis mon ancienne banque (Crédit Agricole) vers Dukascopy dans le but de clôturer mon ancien compte. Une fois le virement reçu et mon ancien compte définitivement fermé, Dukascopy a tout simplement bloqué mon argent. Ils m'ont demandé des justificatifs d'origine des fonds. Procédure normale, j'ai donc fourni TOUS les documents officiels : attestations bancaires, documents de notaire, etc.
​Il faut bien comprendre que ces documents et attestations proviennent d'organismes officiels et d'une grande banque française soumis de base aux réglementations européennes de lutte anti-fraude et anti-blanchiment les plus strictes de la planète. Le risque de fraude est donc déjà totalement et techniquement EXCLU à la source !
​Mais cela ne leur suffit pas. Depuis une semaine, ils refusent de débloquer mon argent sous prétexte que je dois leur fournir les preuves d'origine de virements datant d'il y a plus de 5 ans ! C'est techniquement et administrativement IMPOSSIBLE, et ils le savent très bien.
​Pour rendre le calvaire encore plus insupportable, leur service client pratique la stratégie de l'usure : ils se limitent STRICTEMENT à une seule réponse par jour. Un seul message toutes les 24 heures ! Alors que je suis en situation d'urgence absolue, ils distillent leurs réponses au compte-gouttes pour faire traîner les choses volontairement et me pousser à bout psychologiquement.
​Résultat de leur zèle destructeur : mon ancien compte étant clos, je me retrouve avec ZÉRO euro depuis une semaine. Je ne peux plus m'acheter à manger. Je ne peux plus payer mes charges. Pire encore, j'ai des frais d'hôpital urgents à régler et je suis dans l'incapacité totale de le faire par leur faute. Dukascopy met littéralement ma santé et ma vie en danger.
​C'est un abus de pouvoir caractérisé, un mépris total de la dignité humaine. Face à un tel acharnement, à des délais de réponse aussi révoltants et à des demandes aussi absurdes (alors que la transparence des fonds est prouvée), on en vient légitimement à se demander s'il n'y a pas du racisme ou une discrimination ciblée derrière leurs méthodes. Cette banque est une horreur absolue. Fuyez.

Le doy una estrella porque no puedo poner cero. Son unos impresentables. ¿La razón? La misma que leéis una y otra vez. Se quedan con tu dinero con la excusa de que está pasando compliance. A mí me han mareado un mes pero no más porque voy a ir con abogado porque tengo pendiente de acreditar durante 20 días una transferencia que vale para ser banca privada, imagínense el monto (250K). El que era mi agente Daniel directamente me dejó de reponer, por la vía amable digo. Dukascopy nos vemos en los tribunales.

I have been waiting more than 2 months for a €2455 refund and still have not received any real update. Every time I contact support, I get the same copy-paste response saying they are “contacting the responsible department” or “investigating urgently,” but nobody actually follows up with concrete information.

No SWIFT proof, no refund confirmation, no timeline, and no accountability. The funds are apparently stuck with an intermediary bank, yet they cannot provide proper tracking details after months of waiting.

Very disappointing experience with support communication and case handling.

I’ve had a very disappointing experience with Dukascopy Bank.

My account was blocked without any prior notice, yet the bank still allowed me to make a Tether deposit. I have been following up for more than two weeks, and despite repeated messages, there has been no clear update or resolution — even though their support claims such reviews take only 1–3 business days.

This lack of professionalism, transparency, and customer care is unacceptable. I cannot recommend Dukascopy Bank based on how my issue has been handled.

Hi Vanessa,
I am back to you, like your salary payable every first of the month (but, better), to leave a bad review, again, for “UNFAIR COMMERCIAL PRACTISES”, as always, ‘cause, to be noticed, these days, and realize, that, this is a serious matter for your company, pain must be felt, right ???!!!
In any case, I have been very busy recently, all last month, and, had not time to look into this disputing, and review your Balance Sheet to find BUGS, thoroughly, so, limiting myself, by leaving this negative comments on now , and, in the future we will see what to do, to solve this, 100 bucks, AR-AR dispute, as, this month SWIFT/CLEARSTRAEM/EUROCLEAR have messed up with me (for real), and giving me hard time, too, so those are priorities for me, to take care of.
This coming month, the “UNIT” is launching $INTEL (Decentralized Intelligence Network), Stablecoin, on Jungle Procol, too, and got to look into it. Very demanding business for me, so, priorities are priorities.
Also, have been very busy suing, a NY NASDAQ listed company, about 100 time the size of yours, for “GROSS NEGLIGENCE, SECURITY BREACHES, UNAUTHORIZED ACCOUNT ACCESS & MISSAPROPRATION, WIRE FRAUD, UNFAIR MAREKTING/COMMERCIAL PRACTIES, LOSS OF INCOMES, WIRE & ELECTORIC FEDERAL FELLONIES”, etc., in all about 37 counts, at the Southern District Court, in Manhattan (Conviction Rate - Guilty Plea, about 90%), so, basically, they are crucified there, being negligent to me with a “Blue Diamond” gone stolen by an “Avatar” called “Le Chat”.
The “Blue Diamond” stolen story, is like a new AR-AR NFT E-Book-in-a-book, itself, almost like, the revised story of the old movie, with Grace Kelly & Cary Grant, “TO CATCH A THIEF, by ALFRED HITCHCOK (1955), and guess, who’s the new character is this new MUST READ, revised NFT E-Book ?
The Author said, it’s you, babe, who inspired him, as you are so beautiful & so intelligent CEO, like a princess, right ???!!!
So, that’s why, I am been very busy flagging you out, recently, on this platform (but, priority, is the 100M bucks lawsuit, of the NASDAQ listed business). Sorry for you.
The Decentralized Intelligence Network (expert in -90% underpriced coloured Diamond, Africa origin), will be sending you over, a screenshot of the beautiful “Blue Diamond” (the one place over the logo of the Free Republic of Liberland), gone stolen, for which, the lawsuit for 100M bucks (the NFT E-Book), has started.
In it, you also gonna see, the “NFT”, we have been talked about before, about what “Naughty Banks” do, pertaining to my complaint to you, as, old version, already, circulating and selling in North America (and, need to be update, properly, by Author), after you have been flagged out for “UNFAIR COMMERCIAL PRACTICES” (plus, more to come).
It is going to take sometimes to figure out best way to settle, but, first, read the true revolutionary NFT E-Book story, and, then, we could discuss how to proceed with this unique UNICORN business, in the parallel ecosystem, as it will more like a full boxing match, between titans in the Metaverse, rather than a, KID’S game !!!
The screenshot will be sent to the “man”, marked, not just “PRIVATE & CONFIDENTIAL”, but “MONEY TALK & BULLSHIT WALK”, as this is more like a “man-money-AI- CEO-turned-up-side-down”, business book, rather than, a gossip one.
In the screenshot, if it will ever reach him safe, as mail is very slow from Africa Decentralized Intelligence Network ($INTEL), it, it is true, anyone, smart-super-forward-thinking reader, can see all niche beautiful & intelligent coloured -90% underpriced, pink/blue/white/green diamonds (Emeralds/Rubies/Blue Sapphires), all kinds of NFT E-Books sold in North America, already, all kind of revolutionary 3D-AI animated political Avatars with office on the “Strip”, in Vegas, and so on, and so forth.
But, please, just settle by looking at the niche coloured diamonds/gems. Let men take care of all other serious businesses.
As remember, how the old saying goes “DIAMONDS ARE A GIRL BEST FIREND” !!!
BEST.
P.S. Look, just reminding you, as, I keep on repeating this to anybody, including all my worldwide Team of attorneys, that, I am open minded & flexible to settle friendly any dispute, but, apparently, nobody is pretending to listen to me here, until it will be too late (and, too over-costly). So, let me repeat it here: “I AM OPEN MINDED, FLEXIBLE, AND, WILLING TO SETTLE ANY DISPUTE FRIENDLY WITH ANYBODY, FOR A 100M BUCKS, WHATEVER DISPUTE IT WILL BE, REGARDLESS, IF THEY ARE LISTED ON NASDAQ, OR NOT”. After all, I am selling RWA-niche-coloured-diamonds to beautiful & intelligent CEO women, and sometime, giving them away for FREE, not SWISS CHOCOLATE BARS, am I, Andrew ? Let’s just, turn it into an NFT-BLUE-DIAMOND business, and settle with those !!!

Review of Dukascopy Bank

I have been a client of Dukascopy Bank for a long time. Throughout this period, the bank has proven to be a reliable financial partner: all services operate smoothly and without any issues. Account opening, payment processing, access to multi-currency operations, and mobile banking are fast and convenient.

One important point to note is that when making international SWIFT transfers, for example from the USA, it is advisable to check for additional correspondent accounts and clarify any applicable fees in advance. This helps avoid delays and misunderstandings.

The only improvement I would suggest is enhancing the user interface for greater intuitiveness and adding the option to generate a direct payment link for clients. This feature would make receiving payments even more convenient.

Overall, Dukascopy Bank fully meets expectations in terms of reliability and quality of service. I sincerely thank the Dukascopy team for their professionalism!

Don Vlad

I have dealt with this bank before and they closed my account and when I asked for the money in it the response was that it was a maintenance fee, it is like a fraud scheme when they think you cannot hire a lawyer in Switzerland to sue them they steal your money but I will do what I can and warn people from manipulating this bank

Si buscas precisión y privacidad suizas este no es tu broker.Es el peor broker con el que he operado con diferencia. Llevo años como inversor y he operado con muchos brokers. Este broker está en la edad media de la banca privada. Para empezar todas las transferencias internas entre tus cuentas en el banco tienen que ser supervisadas una o una por un agente con vocación de funcionario. Por lo visto no conocen la automatización. Si necesitas cubrir tu margen en tu cuenta de inversión fuera de horario de oficina no habrá nadie para atenderlo porque tienes que pasar por esas transferencias internas obligatoriamente. El mercado funciona 24 horas al día y si óperas de manera profesional sabrás que algunas veces necesitarás hacer esto por ejemplo a las 3 de la mañana. El servicio de atención al cliente es el peor que he visto en mi vida. Si acudes al chat lo más que obtendrás será algo como buenos días en qué puedo ayudarle, tú planteas cualquier cuestión, y la siguiente respuesta siempre es sospechosamente gracias por ponerse en contacto con el banco.Si insistes solo te dirán que te pongas en contacto con tu gestor de cuenta y de nada servirá que le digas que hace dos o tres días que no contesta tus emails.Para colmo de males que no se te ocurra transferir al banco más de tres mil euros, te tratarán como un presunto delincuente y te bloquearán la cuenta y no podrás hacer ninguna operación hasta que no presentes tus nóminas. Que por cierto es lo único que les sirve e insisten de manera sospechosa para que se las envíes.Si eres una persona dispuesta a atravesar por una amplia sensación de frustración porde desatención y ansiedad por no poder llevar tu operativa correctamente entonces este es tu broker.En cuanto al gestor de cuentas asignado que en mi caso es el señor Meimije..... No te atenderá por teléfono aunque se lo pidas. Bueno no voy a hacer ningún comentario porque no quiero ser grosero. Este banco tiene un programa de referidos y te paga 60 euros por hablar bien de ellos en las redes. Así es que no me extrañan los comentarios positivos

I have had the worst banking experience of my life with Dukascopy Bank (Customer No. 1435495).

On October 23rd, I received a request for information about a specific incoming transaction. I promptly provided all the requested details. Instead of resolving the matter, a week later, I noticed money being taken from my account without explanation.

Since then, my funds have been held hostage for nearly two months. I have repeatedly contacted customer support and my account manager, but I've been either ignored or told that there are no updates. After pressing customer support, they openly admitted that the compliance team rarely replies to them, leaving me completely in the dark about the status of my funds.

Despite my constant follow-ups, I still have no clear timeline for when this so-called "investigation" will be concluded. The lack of transparency, accountability, and basic communication is utterly unacceptable for any financial institution.

If you value your time, money, and peace of mind, avoid Dukascopy Bank at all costs!

Horrible. Impotencia. Dinero retenido a espera de solucion. Te pones en contacto con soporte y nunca te ayudan porque te piden datos se los proporcionas y no sirve de nada. No hacen nada por solucionar nada. El echo es que ni siguiera te contestan para saber que más puedes tú hacer. Mejor no seguir metiendo dinero donde se lo quedan sin pudor.

Here they will block your account and money at any time. The support will not answer you at all. They will treat you like a fool forever. Don't even think about getting involved with this "Bank". Many of us end up hiring a lawyer to try to weigh up the fraudulent activities of Dukascopy Bank that cause harm to the people who have trusted them.

Lamentable. Todo bien mientras cargaba mediante transferencias dsd cuentas a mi nombre. En cuanto empiezas a recibir pagos de clientes, literalmente se quedan el dinero con la excusa de verificar la naturaleza de la transacción. He enviado toda la recuperación requerida, las transacciones son legitimas, con contratos y completamente demostradas y demostrables. En fin, ahorraros el mal trago. Con otras entidades cero problemas. Mantengo la cuenta abierta solo esperando obtener los cobros retenidos.

Hola, todo bien y agradecido con el servicio. Si lo recomiendo. Saludos.