Simplex Bewertungen 

Antwort von Simplex

26. Mai 2025

Hello,

Thank you for your review.

I'd like to clarify that Simplex accepts most VISA/Mastercard Debit and Credit cards, also, we do accept SEPA (wire transfer) method as well.

I have thoroughly reviewed your latest transactions and can see that they were declined due to internal reasons which we find ourselves unable to disclose. Please be informed that the decision to decline your payments is made by our automated system based on various internal reasons and cannot be manually influenced or predetermined.

I’d like to highlight that we are a regulated financial institution, and our main activities include secure payment processing and fraud prevention. While we can always provide information about the status of our users’ payments, we are not always capable of disclosing the exact reasons as to why certain transactions may not have been successful.

Thank you for your patience and understanding.

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

30. Apr. 2025

Hello,

Tank you for your review.

Please be informed that as a fully-licensed financial institution we're not affiliated with booking.com nor any other booking, travel agency.

As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I would love to assist you further and transfer your case to our analyst team, however, since I am unable to locate you on our system with the information provided, I'm unable to do so.

Please reach out to me via email julia@simplex.com or respond to TP information request.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

28. Dez. 2024

Hello,

Thank you for the review.

I have thoroughly reviewed your payment and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side. Moreover, I can see that our team has responded to your query via chat and provided further information regarding your approved transaction.

I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support