Very disappointing experience
Very disappointing experience — avoid
I purchased two Keter garden benches at £42.99 each, paying for one with Klarna and the other with Google Pay from Nexiov.
Instead of receiving the items I ordered, I received an invoice for an LED makeup container, which I had never ordered from Doncava. I emailed Doncava, and they replied saying this was due to a technical fault and assured me that I would receive the items I had actually ordered.
Unfortunately, this morning I received two plastic roses instead of my garden benches.
I am now having to contact my credit card company and Klarna to try to get my money refunded. Dealing with Klarna has also been very frustrating because they initially did not recognise the purchase, so I had to go through their “return item” process simply to try to request a refund.
Overall, this has been a very frustrating experience. I ordered and paid for two garden benches and have received completely unrelated items. I would strongly recommend being very cautious when ordering from Nexiov/
Doncava