Lumeglasses Bewertungen 

Experience for me was great, from fast shipping to the quality (only 1 small scratch) of the product. I dont see a problem.

Lumeglasses is a scam company in my experience based outside the U.S., possibly in China. They currently advertise a buy one ($34), get one free deal on blue-light glasses, so the total should have been under $47. Instead, I was charged $73.85, which they later claimed included an “insurance fee” that I never agreed to and that was not disclosed anywhere when I placed the buy one get one free order. Thankfully, I have this documented in their e mail.

I immediately canceled the order ~within five minutes~ when I saw the unexpected charge. They refused to cancel it in that time frame or acknowledge timestamps of purchase time and cancelation (5 minutes) and are now trying to charge me a 20% restocking fee for glasses that had not even been shipped or, according to the timing, prepared. I absolutely do not agree to this charge.

I immediately alerted my bank and PayPal and documented everything: purchase date, time and cancelations timestamps, emails, screenshot exhibits of the buy-one-get-one-free offer, their website, responses and a statement of exactly what happened. The charge is currently pending at my bank. My bank has told me they will handle it as a chargeback if Lume attempts to collect the money they have a hold on.
To me, this is a classic bait-and-switch: advertise one price and offer, then add undisclosed charges after the purchase. When you try to cancel immediately, they dont respond until late at night and then they attempt to impose another fee that was never disclosed. 20% " restocking fee".

Buyer beware. I am reporting this company wherever I can and will update this post when the matter is resolved.

This isn't the first time I've encountered an out-of-country business with questionable sales practices, I've had good and bad experiences, but this one crossed the line. Charging twice more than expected, canceled within minutes~ then feel the entitlement to charge an undisclosed 20% restocking fee after already screwing you out of money you never authorized~ to be outright theft.

I should have read their reviews first and usually do before buying anything out of the country. Others agree with me here. They are advertising everywhere right now so please be careful and watch your total purchase price.
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Edit Luma glasses responded below this post:
Reply from Lumeglasses

4 minutes ago
Hi, please email us so we can make it right. Were not scammers. the buy one get one free is optional aswell as the 100% insurance fee. Please email and we’ll make it right.

Team Luma,
I have already e mailed you numerous times, beginning 5 minutes after I saw the charge I never authorized and you've e mailed me numerous times back, late at night, smugly telling me you were taking 20% of a charge I never authorized, and never once "made it right" 🙄

Order #116565 I never ordered ANY insurance, YOU added that. Refund full amount without the 20% restocking fee you are not entitled to. This IS the scam, over charging with "insurance" then you try to take 20% of that overcharge when we cancel because there's an unauthorized amount we weren't expecting.
I'm already being reimbursed by my bank if you fail to refund full amount you took without my consent of any "insurance upcharge ."
Have a great day.

Microfiber cloth and cloth glasses bag was missing. I tried contacting them, but kept making excuses. I ended up not getting any compensation or resent my missing items.

they are really good quality and very good

Heb niks binnen gekregen van mijn pakketje

Ik begin met de goede punten heb mijn pakketje gelukkig wel binnengekregen het zag en voelt ook wel als goeie kwaliteit de levertijd was helaas wel wat langer dan de aangegeven 14 dagen heb alleen 1 mail ontvangen die ik constant ging checken om te kijken hoe ver me pakketje was had graag wel een paar reminders gekregen van hoe ver me pakketje was vooral omdat ik de bui alweer zag hangen nadat de aangegeven lever datum voorbij was al met al zeker wel tevreden met mijn aankoop