This is the second time this year Headspace has overcharged me. The first time was earlier this year when I renewed for a promotional price of £24.99 and I was charged £74.99. I eventually received a... Mehr ansehen
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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really interesting, some years ago an annual subscription started to fail, as in good content but would not download. They insisted on payment despite problems I then reported to Apple, they did not... Mehr ansehen
The customer service is lousy. It can take days for a simple email response. The AI assistant usually doesn't understand your issue or guides you to a nonexistent solution. The phone app and computer... Mehr ansehen
Terrible experience and false advertising. They advertised on multiple pages a free trial, even once I signed into my old account they continued to offer a free trial. Once I entered my payment inform... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London. Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
Kontaktinformationen
2415 Michigan Ave, 90404, Santa Monica, Vereinigte Staaten
- 855-432-3822
- help@headspace.com
- headspace.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Mi experiencia ha sido muy positiva
Mi experiencia ha sido muy positiva. Creo que es la mejor app de meditación. Desde el primer momento puedes disfrutar de la meditación aunque no hayas practicado antes. Ellos te enseñan todo. Me gusta más la versión en inglés. La recomiendo!
Ironic that a mindfulness company would cause this much stress
This is the second time this year Headspace has overcharged me. The first time was earlier this year when I renewed for a promotional price of £24.99 and I was charged £74.99. I eventually received a refund after much back and forth with the complaints team. I was hit with the "Although we typically do not issue refunds for subscription purchases, I am happy to help out as a one-time courtesy." Charming.
The second time was July this year I was charged £49.99 out of the blue. I can clearly see on my account that my auto-renew is set to off, and is set to expire Feb-2027. There is no excuse for this and blatantly seems fraudulent to me.
Poor tech support
Really interesting, some years ago an annual subscription started to fail, as in good content but would not download. They insisted on payment despite problems I then reported to Apple, they did not support me. The content brilliant, but the supporting tech nil. I was actually thinking of subscribing again until I read these reviews which is obviously ongoing in disappointment.
Headspace has lost sight of it's mission
I have enjoyed and found the headspace meditation offerings extremely helpful. By that I mean the lessons of primarily Andy Puddicombe. Headspace five years ago merged with a multibillion dollar company that is trying to push mental health therapy, mostly focused on large compamies. To this end they have sidelined the original mission of Headspace initiated by Andy Puddicombe.
That has not been a problem, as I could avoid all of there ads and not use all of their AI enhanced meditation people who are pushing more comercial aspects until about a month ago.
They updated their software and with it, a corruption of either my account, or a problem with their website has not allowed me to access about 90% of the content I want. In addition, I was told that they were marginalizing the website to push their ap on mobile devices. That being said, the first thing I do when I meditate is turn off my mobile device so I will not be disturbed.
I researched this and the reason they turn on the ap is they gain huge advantage in being able to market to you as well as sell your data when it is done on the mobile ap.
Meanwhile I get no satisfaction from my complaints, and again,got an email saying nothing, offering me a discount for a continuation of the service that I canceled at the end of its cycle, which I can't use, and ending with a sweet little something or another thought which has little meaning in context to my concerns.
Terrible experience and false adverising
Terrible experience and false advertising. They advertised on multiple pages a free trial, even once I signed into my old account they continued to offer a free trial. Once I entered my payment information however, they pulled a bait and switch, deciding I wasn’t eligible for a trial and charging me for a years subscription without any notice notice. They than proceeded to refuse to do anything to make it right
Ignoring emails and expensive renewal
I used headspace for a year and did not realise my subscription was coming to an end. I contacted Headspace as soon as the £50 was removed from my account to cancel and despite not having used the app and had I opted to cancel, I would have only paid half price at £24.99 is appalling. I emailed on 3 August and on 5 August and I have still received no response. I proposed paying the 50% cost to retain my membership, however, I have simply been ignored. Avoid.
The customer service is lousy
The customer service is lousy. It can take days for a simple email response. The AI assistant usually doesn't understand your issue or guides you to a nonexistent solution. The phone app and computer app don't cross-over.
Very scammy practices for what is…
Very scammy practices for what is supposed to be a wellness app. Clicked to try the free trial, was immediately charged for the year and they won’t refund my money. They’re essentially stealing money as a business strategy
Headspace
Great platform but needs more meditations. Getting a bit stale
Jammer dat je abonnemt toch doorloopt…
Jammer dat je abonnemt doorloopt terwijl je dacht het te hebben stopgezet. Wat bleek: je moet na het opzeggen, je opzeggong nogmaals bevestigen. Dit zie je alleen niet zonder te scrollen. Jammer als een op zich goede app het nodig vondt om je zo een loer te draaien.
Buggy site and formulaic meditations
I've tried dozens of meditations and they are all almost EXACTLY the same, just with a different short introduction. Unfortunately, their formula does not work for me. Also, when I use their website, I get logged out in the middle of my meditation almost every time. I reported the issue and they told me to stop using the website.
False and Deceptive Marketing at its finest…
I was offered a “14-Day Free Trial” prompted internally on opening the application. I decided to accept the offer and was immediately charged a year subscription with no free trial. I contacted Headspace who advised the free trial is a one off thing and apparently I had a free trial in 2021. However, nowhere in the offer did it state that you aren’t eligible if you have already had a free trial and if you aren’t eligible then you shouldn’t be offered a free trial. Headspace then didn’t provide any resolution and instead stated I need to follow up with Apple citing that is it Apple who initiate and manage the free trial and payment. This is false information as there is a difference between an Apple initiated free trial versus an application and this offer appears within the framework of the Headspace application. I was told to contact Apple for a refund - Apple have denied this request. So I am out of pocket $100 for an application I don’t find useful of which I would have discovered had I been given my free trial that was offered to me. This is the epitome of false advertising and deceptively misleading consumers. I wonder how many other customers have experienced this and how much profit Headspace is making from offering a free trial to their customers and then charging them immediately. I am not at all impressed.
It just doesnt work for me!
It just doesnt work for me, no real value or benefit at all. I was expecting more.
Charged a day after signing up for free trial
Wish I’d looked at these reviews instead of the App market reviews.
I signed up yesterday for a 14 day free trial and have immediately be charged the annual fee (£49.99).
Knowing there are so many scams out there, I did screen shot the transaction and have confirmation of the 14 day free offer. I have reported it to Apple and requested a refund.
It’s a shame people would rather waste their talents on scamming people than actually just providing a product they can be confident people will value and appreciate enough to spend the money on willingly.
DO NOT SIGN UP TO THIS APP.
Absolute nightmare
Absolute nightmare. Wasted an hour already on a VERY STRESSFUL process to get an app that is, ironically, supposed to help with stress. On my way to just deleting.
Side note: Sick of the pointless and stupid AI “assistance” emails and the AT LEAST ten steps to create accounts, links accounts, bypass trials if using it as a “covered” service.
The website is absolutely ********…
The website is absolutely ******** abysmal.
I've used Headspace on and off for years and its never got better. Currently when I login it comes up with a broken we are having issues page and I can't use any other features onthe desktop website, been this way for 3 days... zero support on the issue. How a live site that people pay for can just accept their site being down unavailable for multiple days is beyond me.
App is unethical
Avoid this scam app. If you have an iPhone and delete the app it won’t go away. They somehow reinstall it all the time which should be highly illegal. Avoid!!!!
Used free trial and was unimpressed so…
Used free trial and was unimpressed so cancelled after a few days. Showed as cancelled on the app and o took a screenshot. However I was billed at the end of the trial. Still trying to get a refund.
Impossible to check your profile - the wheel does not work!
I just got a billed a hefty amount for an app I haven't used since trial began in December. I even canceled the trial on March 11 yet they billed me.
The most scammy part is that you cannot access your profile because the wheel function does not work (took a screen shot). Hence I do not know under which email this trial began and I searched all of my emails, no trace of headspace.
This is beyond scammy.
PREDATORY business
PREDATORY business. I signed up for the free trial and during that time I decided I did not want the service. They did not send an email to warn me that my trial was ending and that my card would be charged $69.99. They say they sent an email but I can't find it and never saw it. Upon receiving an email receipt with the $69.99 charge I IMMEDIATELY reached out to tell them I did not want the service and was not informed my trial was up. They said sorry but we can go ahead and cancel the renewal so you won't be charged again NEXT YEAR. What about this year? That's a lot of money for some people. I don't want the service. I feel scammed.
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