Deputy Bewertungen 

I had the pleasure of speaking to Baleigh today with and issue I was having on Deputy. We had found a little short cut temporarily until we can get the problem resolved. She was very knowledgeable and extremely polite and friendly to speak to. She was also trying to figure out a way to make my life easier by coming up with a different way to print my reports to save me time. Talking to her made me feel like I have known her forever and that is a breath of fresh air. You don't get that a lot now a days.

The software works as it should aside from some bugs here and there, however the major ongoing concern with Deputy is their customer support/IT issues. They rely heavily on AI responses which are extremely generic and ignore your responses to its prompts which makes resolving issues extremely frustrating and time consuming. When you request a human to get back to you it takes several hours and they always seem to find a way to get you to do the heavy lifting. Our business relies on Deputy to run and their lack of care and sense of urgency is deplorable.

Amazing service, friendly team with sound professional expertise. Great problem solving and fast solutions. Thanks!

Great communication. Always helpful and quick to come to resolutions with queries.
Love your work!

If I could give zero stars I would. Avoid this app at all costs. The hidden charges are awful. The app is usless. There is better out there. And god help you if you want to talk to customer services. Im surprised they are still able to trade.

I have been a client for many years but my staff rollover recently was the cause of multiple pitfalls discovery in the subscription. I have been paying for staff members left for so long and myself as well as the accountant. Simply I should have archived them where I was not advised to do so until I questioned the recent invoice. Once I explained these poeple left years ago there was no offer to rectify the billing issue and move forward. Now I cancelled the subscription mid month and charged a whole month in advance with the excess dismissed employees again . There is absolutely no customer service support . Sadly discovered the hard way.

I made an error after my trial ended and made my way to the right department who handled my problem in an efficient and timely manner. Thanks so much Tim. Faith restored....

Need to know further in advance post openings, what,where, pay, hours, etc. Need to know in advance if we get the positions we apply for.We understand that these posts are going to be filled and challenging, but we all have families and they should come first so advanced notice is a priority . Thanks

Lost our payuns details made me struggle for a long time

Kat is amazing!

all good every time

Pathetic service, do not fall for this useless software add ons that dont work but will charge you fully without any apologies for the most tardiness of customer support in even responding. Connect team is 100 times better

As per their contract they did charge me the full years subscription however I pleaded my case and out of goodwill they refunded my unused amount. It's always nice for a company to have an understanding like this and it's not just about contracted words but customer interaction. It makes people want to come back and use their facilities which I will.

After using Deputy for more than ten years extremely disappointed with how they handled an expired card payment. Messaging staff directly is extremely inappropriate.

Look, they jacked up the subscription price to add some useless AI junk, but meanwhile the core scheduling system is completely broken. The last update glitched my payroll codes right before a massive Midtown lunch rush, and I almost overpaid my staff by thousands because of a faulty export script. And when you open an urgent ticket to protect your margins, support just merges the file and completely ghosts you. Total operational liability for a local business.

I'm no longer able to see the actual meal break times for each employee

I9 processing is garbage, cannot onboard new staff without finalizing the document check. Really frustrating for seasonal hires, remote folks, or hiring/onboarding without employees on site. No work around. There's no logical reason why its treated differently than tax documentation.

I love the app. But because I’m not a huge business there’s no wiggle room for price. My issue is a lot of a staff but only a few hours a week sometimes non, so I pay the same as a huge company with full time staff. I make my money off the staff, when they don’t work I pay for nothing.

Deputy used to be good. But then it tried to add things which were unnecessary. Things stopped working, annual leave never worked successfully but I was too busy to look at alternatives. Then they doubled the price (probably because they added AI). So I was forced to look elsewhere. What really annoyed me was I didn't want my subscription to renew but I wanted to use what I had paid for until the subscription was up. No can't do that. And support was generally 'whatever'. As soon as you cancel you loose access even if you have months remaining that you've paid for. THIS IS THEFT. Honestly look at others - I am only scheduling 3 people and ConnectTeams small business plan is much easier to use and free.

DO NOT USE DEPUTY!
Deputy has unsuccessfully exported incorrect pay codes to MYOB which resulted in an overpayment to staff for over $3000.
Deputy has REFUSED to return any emails, they have admitted there was a problem but have now stopped replying to me as I have requested they refund me this money as we have been told we cannot get this back from staff.
There is no customer service, no care and they blatantly lie and blame a user error all the time.
If I can save even one small business from this flawed product then that is a win