Aran Woollen Mills Bewertungen 

Antwort von Aran Woollen Mills

30. Apr. 2026

Hi Renate,

Thank you for your feedback, and we’re very sorry to hear about your experience. This is not the level of service we aim to provide.

We have checked our records and were unable to find any correspondence matching your request, which suggests your messages may not have reached us.

We would really like to assist you with your return. Please contact us again with your order details so we can look into this as a priority and help resolve the issue as quickly as possible. Our email address is customerservice@aranwoollenmills.com or call us on +353 98 44938.

Warm regards,
The Aran Woollen Mills Team.

Antwort von Aran Woollen Mills

30. Apr. 2026

Hi Lehmann,

Thank you for your feedback, and we’re sorry to hear about your disappointment.

We’d like to clarify that product origin is not intended to be hidden, and we take your comments on board regarding how clearly this information is presented on our website. Over 85% of our products are made in the west of Ireland. A small number of items are designed in Ireland but produced overseas due to limitations in our in-house capacity for certain types of knitwear. Even for products made outside Ireland, we invest significant time and craftsmanship into the design process, and all wool is ethically sourced. We work exclusively with skilled knitwear manufacturers who uphold strict ethical production standards in both Europe and Asia.

In relation to our packaging, we have recently updated our packaging from cardboard boxes to paper bags as part of our commitment to sustainability, the inner plastic bag is for garment protection during transit. This change helps reduce waste while also making it easier for our customers to dispose of or recycle the packaging.

We would also like to reassure you that we do not publish only positive reviews. All verified customer feedback is handled through an independent review platform and is moderated according to their guidelines, not by selectively filtering opinions.

We appreciate you taking the time to share your concerns and will use this feedback to continue improving.

Warm regards,
The Aran Woollen Mills Team.

Antwort von Aran Woollen Mills

30. Apr. 2026

Hi Iris,

Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating and disappointing this situation must have been.

We have checked our records and can confirm that our team did attempt to contact you on two occasions following the failed delivery, but we did not receive a response at the time. In such cases, parcels are typically returned by the courier after a period of holding.

We also understand your concern regarding the lack of tracking updates and communication. We are currently reviewing our courier and notification processes to improve visibility and ensure customers are better informed throughout the delivery journey.

Regarding the refund, this has since been issued, but we’re very sorry for the inconvenience and delay you experienced in the meantime.

We’re grateful you brought this to our attention and appreciate the opportunity to improve.

Warm regards,
The Aran Woollen Mills Team.

Antwort von Aran Woollen Mills

30. Apr. 2026

Hi Corinna,

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. This is not the level of service we aim to provide.

We understand your frustration regarding the sizing issue and the difficulties you encountered trying to reach us. We also understand how disappointing it is when you feel you haven’t been able to complete a return in line with our policy.

We would like to reassure you that we are a legitimate and active company, and we are actively reviewing our customer service channels to ensure enquiries are handled more efficiently. We have also checked our email records and were unable to find any correspondence matching the details described, which suggests your messages may not have come through to our system.

We are also in the process of improving our returns system to make it clearer and easier to use, including working with a fulfilment partner to streamline communication and processing.

We’re very sorry that your experience has fallen short on this occasion, and we appreciate you bringing these issues to our attention.

Warm regards,
The Aran Woollen Mills Team.

Antwort von Aran Woollen Mills

30. Apr. 2026

Hi Ulrike,

Thank you for your feedback, and we’re sorry to hear the cardigan didn’t meet your expectations.

Merino wool is generally softer than traditional wool, but we understand that sensitivity can vary from person to person. It’s also disappointing to hear your comments on the colour and finishing, as this is not the standard we aim to provide, and we will share this with our quality team. Please note that colour can sometimes vary slightly depending on screen settings and lighting across different devices.

Regarding returns, we appreciate your concern about the cost. We have recently updated our process, and return shipping for European customers is now reduced to €15 to make this more manageable.

We’re sorry this experience hasn’t been a positive one for you, and we truly appreciate you taking the time to share your feedback.

Warm regards,
The Aran Woollen Mills Team.

Antwort von Aran Woollen Mills

29. Apr. 2026

Hi Tina,

Thank you for taking the time to share your concerns. We’re very sorry to hear about the frustration you’ve experienced with the returns process and customer service response times. That is not the experience we aim to provide.

We would like to reassure you that Aran Woollen Mills is a long-established Irish company with a real operational base and warehouse facilities in Ireland. The location shown on mapping services can sometimes appear inaccurately depending on how data is displayed, but we can confirm we are a genuine, active business.

Regarding returns, we understand the process felt unclear. We have recently improved this by integrating with a third-party fulfilment partner to make returns smoother and more reliable for customers. As part of this update, returns from Germany have been reduced to €14. We are also actively working to improve communication channels and response times so customers receive support more quickly.

We’re genuinely sorry for the frustration this has caused and appreciate you raising it, as it helps us continue improving.

Warm regards,
The Aran Woollen Mills Team.