4WD Supacentre Bewertungen 

I purchased a small item over 2 weeks ago and still waiting for it to be delivered. I’ve been informed by 4WD customer service it may take another week to be delivered but not holding my breath. Very very poor service, communication and delivery.

Brought a batt box and battery didn’t last long and when I did need it the dc dc 25 amp charger had failed but the solar side of it was ok lady told me would have to leave it with them and pick it up in a couple days or just buy another dcdc charger which was on special so I done that changed it out myself been working as it should be .. took the faulty dcdc charger back young fella says I can’t test it hasn’t got the Anderson plugs on it I said I’ll leave it with u to check it out his reply no it’s not under warranty couldn’t believe it. I actually went out my way to diagnose it buy another dcdc charger and installed it .. never ever again .. worst people to do business with absolutely disgraceful communication skills..

These people have zero understanding of customer service, they do not respond to emails, avoid answering questions, slow delivery, do not inform you of delays in dispatch and try to avoid a return and stop communibating. I have sent an item back and they no longer respond to emails. Guess i should have kept the item as i doubt i will see the store credit and don't think i will purchase from them ever again. I wish i had read all the negative reviews before purchasing from them.
Update they reached out after seeing my review and i promptly responded with the information and photo yet again and as expected no response. The item i sent back has been delivered and they have not provided an update or the store credit. If you are hoping for a hassle free purchase and customer service I would not recommend them. As for the number of products i purchased and the quality only time will tell.

Unfortunately, 4WD Supacenter has extremely bad after sales customer support.
I had to return a faulty solar charge controller to the Dandenong store and was made to feel like it was my fault it had failed, they then said they would look into it to see if I can get a refund or not.
To be honest if you don't like customers returning faulty goods don't sell cheap Chinese made products. It's that simple.
To add insult to injury the refunded amount I received was less than what I paid.
No surprise there, I guess.

At the risk of sounding stereotypical, I’ve been genuinely impressed by the depth of knowledge the team at Toowoomba’s 4WD Supa Centre brings. It’s clear their expertise comes from real, hands-on outdoor experience—they’re able to answer every question with confidence and practical insight.

Today I dealt with Rebecca, and on a previous visit with Hollie, and both were exceptionally helpful, polite, and highly knowledgeable about my needs.

Whoever is responsible for recruiting at this centre is doing an outstanding job.

Just warning everyone do not buy from 4wd drive supacentre because if you open the cardboard box it came in you cannot return it even for an exchange or credit, yes I’m talking about the cardboard box it was sent in not the actual item itself!! You wouldn’t even know the box had been opened as I was very careful! How are you supposed to know what you bought is suitable if you cannot open it!! Will not ever buy from them again

WORST EXPERIENCE EVER😡😡😡Received a faulty CONSOLE FRIDGE !!! Purchased off AMAZON sent videos and endless Emails and even called head office number supplied by Amazon!! They did everything to avoid REFUND FOR FAULTY ITEM!!
Had to put in a claim through Amazon A-Z guarantee. Was immediately REFUNDED VI AMAZON !! So much DRAMA FROM THIS COMPANY!! I do not recommend buying from 4WD SUPACENTRE!! Being such a large company I was in shock and disbelief as to the drama to get a refund!!
About from ANOTHER SELLER !! ⭐️1star !!

I ordered a bunch of stuff online that were all supposed to be shipped within a few days. I received all but one product, the solar regulator. After a week it still hasn't been shipped yet says it is in stock. Very frustrating as I need it for my build. I even paid for shipping, despite being a >700 AUD order.

Over the years I have bought a lot of products from Kings (4wdSupacentre). I have just started another Consumer Affairs complaint against them for a another faulty product. This company has the ability to sell you items that have the uncanny knack of failing just outside of their stipulated warranty. For the cheaper stuff I just throw it in the bin and move on because it is not worth the time or energy to have another argument with them. I can't detail my current case against them BUT I will say it just shouldn't be this hard to get faulty products warranted. All their staff (including online claims) deliberately refuse to acknowledge Australian Consumer Law. Namely, fit for purpose and should last a reasonable time. I now have a very low opinion of the company and it's dealings with the public. My advice to anyone thinking of buying from them is to be very wary. If you cannot justify throwing the product in the bin at or near it's end of warranty time then do not buy it. Whether it is a bag or lithium battery or solar panel it just doesn't matter. If I sound harsh it is because it is just so inconsistent with them. e.g. their folding (Darche copy) firepits, I have 2, they are great. Flexible solar panels that delaminate, I've got/had several :-( LiFePO4 batteries I have two, one subject to consumer claim now the other works fine. Anderson plugs, the retaining clips turn to rust almost instantly when exposed to rain, I had to change them for better ones on extension leads. Bags deteriorate quicker than ice-cream in summer ;-) LED Lights, seem to be genuinely an excellent product (I have several). DCDC chargers (I have 2 a 25A and a 40A) are working well BUT are very inefficient, lose a large amount of power to excess heat :-( I have a 20v cordless impact driver and drill. They work great, except the keyless drill chuck wont grip a drill properly to save its life. I could go on but will not. Hopefully the reader of this will get the general idea. So to sum up. It is cheap, fills the bottom rung in price/quality and it sells because it's cheap. Next, I would like the ACCC to investigate how they alter their prices daily and spam me via email 4-6 times a day. But that is another issue ;-)

Unfortunately I did not realise 4WD Supacentre use TGE (Team Global Express) in Brisbane. This is one of the worst courier companies on being able to track and get your parcel. Not to mention if signature is required they make an even bigger if you don’t take a whole day of work to recieve it. With regards to warehouse opening times and re-delivery hours! Crazy how people even use Team Global Express! They are terrible.

A fairdinkum five year warranty.
Our 4 year old 75/litre Stayzcool fridge stopped working three weeks ago. I contacted Kings, sent them the requested information (receipt, fridge info, and video) and they quickly sent me a pick up date and label. I received notification a new one of the Mk 2’s and bag (which I also sent back) was being shipped the same day as the pick up. If that’s not good support I don’t know what is! Thanks Paul.
The fridge itself had performed extremely well in very hot and rough conditions in the NT and outback Qld each winter since we’d bought it.
Looking forward to seeing if the new one is even better!

Very disappointing. Kings Greenacre wouldn’t refund a Batblock after their advice the ports would be compatible with our set up. They insisted on a store credit and we’d spent a fortune on the day. It was unopened and in perfect, packaged condition. I’ll shop at BCF in future. Lesson learned and a cautionary tale for other customers.

I recently purchased a Kings Batblock and initially ran into a couple of issues with it. To get it sorted, I took it into the Kings store at Eastern Creek, where I was assisted by Matt from the tech team.

Matt quickly identified the problem as a blown fuse and had it fixed in no time. What really stood out, though, was the time he took to walk me through the system properly. He explained how everything works, how to run it correctly, and made sure I understood the setup to avoid future issues.

The service was professional, friendly, and very helpful. It made a big difference having someone take the time to explain things clearly rather than just fixing the problem and sending me on my way.

Overall, great customer service and support. Thanks again to Matt for the help — much appreciated.

I am not sure what product this review is for, but it doesn't matter. Kings make some good stuff and it's always budget friendly and that is why we keep going back.

the manager of the kings Parkinson store allows his staff to lie about the battery testing results.
I purchased to new deep cycle lithium batteries.
They were faulty and not holding charge.
Kings even refused to consent to mediation though the Australian Fair-Trading Office.
I wonder what message the manager of kings Parkinson store is sending out.
Your staff and kids should be ashamed of you...
YOU NEED TO DO BETTER.

Quick and easy shopping

I gave them two stars because it serves me right buying a cheap camping table and expecting that I would get a reasonable quality product. Bought online so didn’t get the chance to view it first as if I had I never would have bought it. Their 30 day money back satisfaction guarantee is rubbish. If you have opened the package they refuse to give you your money back. Not sure how I’m meant to check out the product without opening the box. The old saying poor man pays twice is so true. Warning don’t buy these inferior quality camp tables. They are rubbish.

Not a bad place get a few products here only had one break and they sent me a new one.

Brilliant
There just a great shop.
Easy and great quality.

Return policy is very poor, charging a restocking fee if you need to return an item. Would rather shop elsewhere where there is flexibility on returns.