James Cain

Rosland has thousands of happy customers – many being repeat customers. You purchased a coin via the website that had been sold out for months. This was explained to you and a full refund was actioned. Note - Your card had already flagged as ‘possible fraud’ on the transaction by the payment gateway, so even if we had stock we wouldn’t have sent you one until we found out why. Also, your own explanation in an unprompted email following your online transaction saying your billing address and delivery address were incorrect meant we could never have got the sale past KYC/AML & compliance. So, the fact the coin is genuinely nil stock helped the situation from our side. And, as also explained, the customer agreement is very clear in that refunds can be issued if coins are nil stock, which is the case. The company’s terms of service are therefore as clear as your previous multiple 1-star review on other companies. But we still wish you the best.

Hi James,

Thank you for your review. We would like to clarify that our brand does not produce or sell any 50 ml tub of Mad Honey. Our only available sizes are 250g, 500g, and 1000g jars.

Because of this, it appears that this review may be referring to a product purchased from a different seller, not from Medicinal Mad Honey. We take authenticity and customer experience very seriously, so it’s important for us to ensure reviews accurately reflect genuine purchases.

Could you please confirm:

- Where you purchased the product

- Your order number

- A photo of the jar/tub you received

If the product isn’t ours, we kindly request that the review be updated or removed so it does not inaccurately reflect our brand.

Please feel free to contact us at contact@medicinalmadhoney.com
we are happy to help verify your purchase.

Thank you for your understanding.

Dear Mr Cain,

I’m so sorry you feel this way. Obviously, you missed or misunderstood the big, bold writing at the top of the product page that stated “THIS PRODUCT IS FOR COLLECTION IN STORE & LOCAL DELIVERY ONLY. Click here to see if we deliver to your area”. Just think, if you had clicked there you would have seen that we don’t deliver that product to your postcode area, you wouldn’t have placed the order, we wouldn’t have had to refund and you wouldn’t have had to tap angrily away on your keyboard to vent your anger at your own stupidity. But don’t worry, we’ll give you another chance to avoid this calamitous path.

But then you obviously missed or misunderstood the bit under “Delivery Options” where it only listed “Collect in Store – Old Woking, GU22 9JX” so the calamitous journey continues and gets us to where we are today.

Now the issue with the refund. You placed the order Friday evening after we had closed and we refunded your payment on the Monday morning once you had confirmed that you would not be collecting - so not really sure how you manage to get ten days from a weekend.

Hello James Cain,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8am to 8pm by phone at 02045 798 987 or by email at contact@checkmycar.io. You will always get an answer from us so don't hesitate.

Our customer service remains at your entire disposal.

Thank you for your confidence.

Sincerely,

The team of Checkmycar