Ian

Great product originally but I've been waiting over a year for new filters for my external carcoon. I did chase and they reassured me the filters would be despatched the next day, but still absolutely nothing now 10 months later. Thankfully they have not charged me, but what a terrible way to manage your business and customer base.

I ordered 3 items via Tesco Whoosh, paid for the fast delivery and accepted the increased prices for the convenience. When the order arrived, one item, a bottle of wine, was marked as unavailable, with no substitute offered.

Just 5 minutes after the delivery, I went to the same Tesco store myself and found the exact wine sitting on the shelf. So not only did I pay extra for convenience, I ended up having to make the trip anyway!

I contacted Tesco to raise the issue, expecting at least an apology or some form of gesture, but was told they couldn’t help me. No accountability, no resolution.

Frankly, it feels like I’ve been misled and dismissed. What’s the point of a rapid delivery service if I still have to go to the shop myself and the support team can't even offer a proper explanation?

Very disappointed.

Updating review following contact with Paul from Customer Services, who has agreed to post out a paper templates so that I can trace my original mats and make them for my car properly. Prior to this, the mats that were provided, were not tailored correctly to my classic car. I was unable to contact customer services via the Website, cancel my order, or return the items, but Paul has reached out following my TrustPilot review and promised to provide mats to my specification. If this happens, I will further review my feedback.