pauline melinda ndasowa

⭐☆☆☆☆ (1 star)

I would strongly advise anyone considering ordering from Rathwood Furniture to think twice before purchasing from this company.

I placed an order for essential furniture, including a bed for my daughter, and after waiting for my order, it was cancelled. Since then, I have spent countless hours emailing and calling customer service, only to be told repeatedly that the accounts department will process my refund. No one has been able to give me a date or provide any meaningful update.

I am still waiting for my money to be returned and have had to open a chargeback with my bank because I have lost confidence that this will be resolved promptly. As a single mother who has recently moved into a new home, this has caused unnecessary financial stress and left me without essential furniture.

The lack of communication, accountability and customer service has been extremely disappointing. If your order is cancelled, be prepared to chase your refund yourself.

Based on my experience, I would not recommend buying from Rathwood Furniture.

Worst delivery company ever they’ve rescheduled my delivery 4times, customer care agents aren’t helpful and it takes them over 50mins to answer the phone. Eir mobile should stop using nighttime otherwise they will be loosing customers. This is unacceptable