Joost

Hurtigt! Hurtigt!

Prima kleed, handgeweven en daardoor wel hier en daar wat oneffen. Maar ik vind dat best ok. Prettige behandeling in de klantenservice. Het kleed werd netjes opgerold en in stevig plastic geleverd. Mijn beste aanbeveling voor Kiland.

Jeg brokkede mig til chatbotten over at min vare ikke blev leveret som aftalt. Chatbotten svarede med “jeg forstår din frustration”. Det er ikke i orden at en maskine gør som var det et menneske. En rigtig dårlig udvikling i både menneskelig og samfundsmæssig hensyn. PostNord kundeservice skulle afholde sig fra den slags løgnepraksis.

Fuldstændig uopfordret kommer der pluselig reklame fra vintagewatches i min mail indbakke, uden link hvor man kan afbestille. Det bryder jeg mig ikke om, og jeg håber med denne anmeldelse at få dem til at opføre sig ordentlig. Gå væk!

We got our bambus lamps after waiting a loooong time. BUT, the lamps are completely out of shape, no "quality" at all. Materials ok, but the idiotic packing had caused the bambus lamps to deform to an unusable shape. A bulp was pressed into the box on one side on top of the lamps, and had caused the bambus to deform badly. Idiotic. This company cannot be reached by telephone. The answers on mail are AI created and not consistent. The company adress in Holland is fake, the VAT number does not exist in the Dutch Chamber of Commerce. We decided not to try to send the lamps back because of all the other bad reviews here, and we wanted to avoid getting more angry than we already were. Bad experience.

The car was OK and clean, let me start with that. Not super. From a middle class car - we got a MG ZS -- I expect normal performance in a hilly landscape like the Toscana. But this car had difficulties keeping performance up the hills around Castellina in Chianti in the 3. and even 2. gear.
The pick up was strange, the employe at the garage did not make any effort in showing what damages were known and registred. We also did not have a contract in our hands to check, because it was sendt in a mail, and the drawings with old damages we first discovered by arrival back home in Danmark, at the very bottom of the contract, after the 3 pages with general conditions.
Something that really gave me a bad feeling was the way we were presented for the possibility of the "Platinum" or the "Gold" insurance protection he wanted to sell us. I had signed up for full protection from home, in the Rentalcar.com- app, I had read carefully the cover of self-risk by my Mastercard-Gold. But the Noleggiare man at the desk did not at all talk with us about the cover we already had paid for, he said that we had no cover and had to agree on € 800,- deposit unless we would choose his cover and assistance options for € 345,- or € 250,- . He said, he would definitely advice us the Premium solution for € 345,- Wonder Why. (We think that they get a bonus when selling this). That cover would have raised our rental price of € 425,- to € 770,- a raise of 75% !!! He told us how problematic it can be in the country side with a bad cover, and problems to get road assistance, and how wonderful that all would be solved with his Platinum Coverance. And you know, the situation is under pressure. We wanted to leave with the car, and feel good and safe, and this man gives you the feeling of making a wrong decision, when you don’t accept his proposal. Luckily I was sure enough about my homework, so I managed to be cool enough to ignore his proposal, but it din not feel good. And my partner and me had a strange feeling between us, because she also felt unsure and was in doubt we made the right decision. The feeling of risk and having made the wrong decision followed me the rest of that holyday. Really not nice. We had rented another car some days before at AutoVia at Bologna Airport, where we were treated trustfull and professional, and I had enjoyed that rental car, feeling good and without stomach pain. I know many rentals try to squeeze more money out of you this way, and I am writing about it here to make that change. Car rentals should be judged by how they give you a good experience. Rentalcar.com should push car rentals to perform much better on this point and help stopping the greed in situations where the customer is in an unsure and dependent position.
I can add that the man that was on duty at delivery had a cold and distant attitude. "Give me the Keys". No "welcome sir, I hope you had a nice trip?" Did all went well? nothing of all that. He checked the car very thoroughly and came over with the iPad "Sign here please". Only when I asked him to show what I signed for he showed the text "No new damages".

The employe we talked to was very kind and relaxed. I was affraid to meet the ususal effords of trying to sell us an ekstra-proof ensurance, upon our ensurance made by Rentalcars, but the employe said she could see we had arranged ensurance and she made the contract without fuzz. This was very pleasant!!! So, thumbs up for a convenient and professional treatment. Pick up and delivery of car also very easy and fast. Thanks to AutoVia, regards Joost

Jeg opdagede at produktet hærdede i sollys. Det havde jeg ikke forstået i forvejen. Der kom en hærdet hinde i bøtten, som stod på mit arbejdsbord, mens solen skinnede på bøtten, gennem mit vindue. Neglefeber kvitterede med en god forklaring og rådgivning og jeg fik tilbudt en ny bøtte af deres fremragende nye produkt Builder Gel. Builder Gel giver en super flot lukket og glat forseglet overflade, og er rigtig nem at påføre. Jeg kan kun anbefale at bruge Neglefebers nye Builder Gel.

Jeg ringede fordi produktet fra Mekear var meget mere flydende end det mærke jeg plejer bruge, og som ikke findes på markedet mere. Kundeservice var meget venlig og udførlig i bekrivelse af alternativer, og hvorfor og hvorledes. Meget oplysningsrigt, de forstår virkelig deres kram. Jeg fik som bonus tilgodeskrivet det jeg havde betalt for fejlkøbet. Det absolut over min forventninger og et kæmpe plus i oplevelsen at man bliver hørt og forstået og kyndigt vejledt. Tak siger jeg bare!!

God kommunikation og hjælp med bestilling!!

Jeg synes det super godt at Postdanmark åbnede butik i Kvickly Falkoner Allé på Frederiksberg, og at jeg kan afhente pakker i hele åbningstide til kl. 20 om aften!! Super!!
Men jeg er holdt op med at sende breve og kort til min familie i holland fordi jeg boycotter Postdanmarks afsindige priser på frimærker: det koster 1,15 € for at sende fra holland til danmark, men postdanmark mener det skal koste næsten dobbelt så meget den anden vej: kr.14,5. Det bryder jeg mig ikke om.

Det skønne var at der i god tid blev specificeret hvornår de vil komme, og at han ringede en time inden og det hele gik glat selvom jeg skulle på arbejde noget af dagen!

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