Oh boy. I ordered a key tag 2 months ago for my new dog. It said it was delivered and I never got it (i checked the delivery address and it’s correct). No biggie. I asked for a replacement…. Never got it. So now I’ve been getting charged for a service I never even got to use. Now.. when I emailed them about a refund their response was “just cancel you subscription and you won’t be charged again”. Um no that’s not what i requested. I requested a refund for all charges of 2 months considering I never got this stupid tag. In the email… they referred to me as “Katie” when my real name is in my actual email address AND I signed my emails with my correct name “Lindsay”. Who tf is Katie and how did you get that name? Overall just terrible experience. Never use them. Listen to the reviews because I wish I did.