Review of Leonie & co


Rated 1 out of 5 stars

This is the worst experience that I…

This is the worst experience that I have ever dealt with. I ordered my package and paid with Google pay I noticed immediately that my Google pay was linked to my old address so I contacted the company to explain that I needed to update the address or cancel the order to reorder, they inform me that it's no problem they can update the order and that my parcel will be shipped to the correct address. It wasn't. It went to the old address. I then contact them explain the situation, they say sure no problem will ship you a reorder, where did they ship it to, the wrong address, then when I contacted them again and said hey you just did it again, is that oh it's not our fault you told us after it was shipped. .... Are you kidding me? This was a reorder on the first order that you shipped to the wrong address that you assured me it was going to the right address. I do not recommend I will never spend money with this company again. If there was an option to give them negative Stars I absolutely would.

September 4, 2026
Unprompted review

Reply from Leonie & co

Hello,

Thank you for your review, and we're sorry to hear about this experience.

We don't have all the necessary details here to fully review your case, but we have forwarded your complaint to our manager, who will be reaching out to you directly. Indeed, if you submitted your address change request within the 6-hour window, as outlined in our terms of sale and shipping policy, we should have taken it into account and updated it accordingly.

Please make sure to check your inbox, including your spam/junk folder, you should receive a response from our customer service team within the day.

We're truly sorry for the inconvenience, and we thank you for your patience.

Best regards,
The Léonie&CO Team