Having recommended this company to my daughter for her FIRST time insurance policy - due to them advertising in specialising in first time drivers I absolutely regret my recommendation.
As a company who pride themselves on helping young drivers they absolutely do not help them. Any company dealing with young people will understand that this is most likely their first time having a financial commitment, yet offer to appeals processes, nor grace periods for if they miss something on the onboarding process.
My daughter has had this policy for almost her first year,. She recently changed her vehicle and stayed with them, however she then had to onboard her black box onto her new vehicle, Adrian flux failed to send out the new black box within the original time period,. And we’re going to cancel her policy. When realising she hadn’t received it, they sent it out and then extended the onboarding process due to their fault. However when my daughter then fitted it by the deadline, but had missed the 3 mile drive as the last part of the onboarding process, they cancelled immediately without any grace period or extension. However they cancelled give themselves a grace period when they make a mistake,. But not a young driver. So now this first time driver now has a cancelled policy within their first year of driving making it even harder to get a new insurance policy even though it is already hard.

Worst company to insure with that I’ve ever come across in my 14yrs of driving and wish I had never recommended them.