I cannot praise Tripp's customer service and their commitment to delivering excellent customer service enough. The way and the speed that they resolved my issue was nothing short of amazing.

My experience started when I returned from a vacation and noticed that my TSA security lock had been broken. I viewed the Tripp web page and found a contact form. It was easy to fill in, I advised them of my problem with the broken lock. I recieved a response the following day asking for photographs and purchase details etc, which I returned. Being truthful I was anticipating a response along the lines of "the lock had been damaged by baggage handlers, and therefore would not be covered by the 5 year warranty."
I was wrong. The service I recieved was second to none and probably the best that I have ever experienced.

Nikita was my customer service contact, she kept me fully informed at every step of the process. Initially I was expecting a replacement lock however Nikita informed me that my lock was now obsolete and that the whole case would be replaced. I was even asked to choose my replacement case from Tripp's entire range. This was far and beyond my expectation.
Within a week of me first reaching out to Tripp about my broken lock I had a replacement case.

Thank you Tripp and Nikita, you have been a complete joy to deal with, professional, courteous and timely and I will recommend Tripp to everyone looking for a suitcase in the future.