Thank you for your review!

We are sorry to hear that our customer service did not meet your expectations.

During periods of high demand, many customers may try to reach us at the same time. Please rest assured that we respond to all incoming calls as soon as a case handler becomes available.

Without an order number, it is unfortunately difficult for us to review your case in detail, but we hope you have received the assistance you needed.

We truly appreciate your feedback, as it helps us improve our service and provide a better customer experience in the future.

- Sören