Excellent service
I had a delay with my order due to an issue at the freight carrier — not Ekabel24.de — and I want to praise their excellent support. They communicated clearly, acted quickly, and arranged a replacement shipment right away. Their service and dedication really stood out. Highly appreciated.
Reply from Ekabel24
Hello,
thank you very much for the 5 stars and for taking the time to write this.
We are sorry the freight carrier caused a delay — and we really appreciate that you made clear it was not on our side. It means a lot that the support stood out for you: clear updates, a quick decision, and a replacement shipment without waiting around.
That is exactly how we aim to work when something goes wrong in transit. Thank you for the trust — we look forward to the next order.
Kind regards
Team ekabel24