I ordered a Creed perfume from Selfridges and the experience has been awful. The parcel was sent to my previous address — a place I had to flee due to domestic violence — and even after following the advice their staff gave me and updating the DPD instructions, the driver ignored them and delivered it incorrectly.

Since March I’ve been trying to get this resolved. I’ve been passed around, given no real help, and even received a dismissive email telling me to stop contacting them while the issue is still unresolved. Completely unprofessional.

I live with several health conditions and have suffered major bereavements in the last year. The stress caused by Selfridges’ poor handling of a simple delivery issue has been unnecessary and damaging.

I followed their instructions. They failed to act, failed to support, and failed to take responsibility. Selfridges needs to investigate this properly and address the distress and inconvenience they’ve caused.

A.manager called Jay is so disrespectful and has no remorse on how much his disrespectful emails can affect people with mental health