I hate writing negative reviews unless something is wrong. I really enjoy the Ena franchise and on 8/5/2026 I purchased a hoodie and a T-shirt. They said that it would take a week to get shipped so I was like "okay, small company makes sense."

Fast forward to almost two weeks later, it's been sitting with a shipping label created and I contacted customer service a week ago to ask if everything was all good with my order only to be greeted with an auto response telling me response time is 7-10 days. I'm sorry, but in my opinion if you have this many bad reviews I think the first thing you should do I bolster your support team to handle customer issues and manage you staff to make sure things are going out on time.

I still want to wait for my stuff however after reading everything I have here I think I'm just going to attempt getting a refund. As much as I really wanted the appeal and to eventually get the game Vinyl.