a major disappointment

My first Bose purchase, and already a major disappointment. I paid for brand-new QuietComfort Ultra Headphones, but the headphones I received looked as if they had already been used before being repackaged and sold as new. This is unacceptable for a premium product.

Customer service offered me a refund, but when I asked for the much more reasonable solution — exchanging them for a genuinely new pair at a Bose store in Berlin, where I could verify their condition on the spot — I was told that this was not possible.

So after receiving a supposedly new premium product in a condition that made it look previously used, my only option is to return it, wait for the refund, and start the whole process again.

What a disappointing first experience with Bose. I certainly won't be buying directly from Bose again, and based on this experience, I cannot recommend doing so.