Thank you for sharing your experience. We understand that it is frustrating when your order does not arrive on the expected delivery date and that you are left waiting for your computer.

Your order was shipped on the planned date. Unfortunately, there was a fire at the PostNL sorting center in Nieuwegein, which caused delays in the processing and registration of some packages. As a result, the tracking information and delivery progress were not updated as expected.

We understand that this is inconvenient and apologize for the delay. Unfortunately, this situation was outside of our control, but we hope your order has been delivered shortly after.