Sadly
Sadly, my recent experience has been dire.
I had to fight to assert my rights as a customer, and to get a refund on products that were not compatible for my car, even tho I had pictorial evidence that the web site indicated that the product was suitable, the customer service dept made me feel that they were doing me a favour allowing me to return it for a refund, and even initially tried to make me pay for the return postage, of a product that was not correct for my vehicle,
It doesn't matter how you paint it Autodoc, the product you sent me stated it was compatible for my car.....there was no apology and no admittance of guilt and no offer of compensation, for my wasted time and efforts.
Not able to use you again as I have no confidence in you anymore.....
What will follow from Autodoc, is probably and Ai generated generic answer, that is no good to man nor beast..
Reply from AUTODOC - España
Hi Simon!
We are sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service.
The thing is, the search on the site does not guarantee 100% compatibility with your car, especially if not all necessary car data was specified when selecting through the selector (for example, exact model, year of manufacture, engine type, and other characteristics; the required part may be produced in different modifications - therefore, there is a possibility that the part you purchased will differ from the one installed in your car.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number by subscribing to AUTODOC PLUS Expert. After subscribing to this service, all your orders will undergo expert verification: if the part turns out to be incompatible, we will notify you in advance and offer a compatible product.
If the part did not fit, you can arrange a return or exchange in accordance with our policy. Contact us at trust@autodoc.es. We are ready to help right now.
Best regards,
AUTODOC team