I rented a property in Rapallo, Italy, no wifi, despite the claim it was there. No AC nor even a fan in the bedroom, despite claim the apartment had AC, and this during the dangerous, code-red heatwave. A sudden, last-minute demand for an extra €160, in cash, for just two days. Felt like a shakedown when they knew you couldn’t find anything else. This was in addition to the already high prepaid fee. No helpful or useful answers from Novasol nor owner. For DAYS. If you use a different reservation system and find out that it’s been transferred to Novasol, I advise you cancel it and protect yourself against this deservedly low rated company which ought to be avoided at all costs.