Hi Sophia,

Thanks for the review. We're sorry to hear about your experience. We appreciate that having a suspicious transaction on your account can be really worrying. When a fraud claim is raised, your card is cancelled and replaced, so it can no longer be used. Our team aims to reach out to you as soon as they can about the claim. If you need any further assistance, our Customer Service team are available 24/7 via in-app message or by calling 020 7930 4450.

Team Starling