It has now been three weeks since they confirmed that my return was received at their warehouse. They originally stated that my refund would be processed within 3–7 business days; however, I still have not received it.

To be honest, this is completely unacceptable. I have been repeatedly chasing this matter by email and phone, almost every day, but I keep receiving the same generic response:

"Please rest assured that the matter is being investigated, and we will contact you as soon as there are any updates available. We appreciate your patience and understanding while we work on your request."

The customer service representative I spoke with came across as very condescending and even seemed to scoff at me for contacting them frequently, despite the fact that I am simply trying to resolve an issue that should have been dealt with weeks ago. There was no apology, no empathy, and no meaningful update.

What is particularly frustrating is that they will not provide any timeframe for resolving the issue, so I have no idea how much longer I am expected to wait for money that is rightfully mine.

I simply want my refund processed. Based on my experience, I cannot recommend YOOX at all. Their customer service has been disappointing, and the lack of communication and accountability has made an already frustrating situation even worse.

Please just issue my refund.
Return No.: 17066QMC26GBBR
Order No.: 0706Y3A4726215