Not reviewing the product but the carrier choice
Not reviewing the product - they were okay, but too small when ordering size medium.
BUT you need to change your carrier. UPS is madness. Package took almost 2 weeks till it was finally delivered, after the first attempt. I wanted it to be forwarded to a pickup location which I changed two times in the UPS system but it came to my home address in a wrecked package. The package was damaged and opened and sealed again by UPS. And also to find a return spot was almost impossible as the webpage is not uptodate with there current partners. Never order again at Castelli as long as they are delivering with UPS
Reply from Castelli Cycling
Thank you for your feedback. We’re pleased to hear that you found our products to be of good quality. We’re sorry for the inconvenience you experienced with the delivery and return process. We appreciate your comments regarding the carrier service and will take them into consideration to improve.
For any further assistance, please feel free to contact our customer service team through our contact form: https://www.castelli-cycling.com/customer-service/contact-us
Whether you’re celebrating a win or need assistance, our Castelli Customer Service team is ready to support you. Don’t hesitate to reach out, and check castelli-cycling.com for the latest collections!
Ride hard, ride fast,
The Castelli Cycling Team