Worst customer service possible, I contacted them due to fraud using my card on their website and they tried to blame me for it and tell me it was my non existent family who used my card.
This card had been disabled already so I gave them the number of it and they said SORRY we can't do anything without the email associated to the account (the email the hacker used to make the account) obviously I am going to have this email aren't I.
This company does not give a damn about fraud and actively helps them use their site to commit fraud.

I got my money back through my bank, Audible is SHIT tier service that blames their customers.