Extremely disappointing experience from start to finish.

We reserved an SUV with this company well in advance. When we arrived to pick up the vehicle, we were told our reservation had to be cancelled because we did not have an International Driving Permit. This requirement was not clearly disclosed during the booking process. In fact, the first page of our voucher only stated that a valid driver’s licence was required, while the IDP requirement appeared only in the fine print on a later page.

After speaking with the manager, they decided to make an “exception” and allow us to rent a vehicle without an IDP. The exact same situation was happening to another customer at the next counter, and they were given the same “exception.” By then, however, the SUV we had reserved was no longer available. We were given a smaller vehicle instead—one that did not even meet our reservation, as it was a standard transmission rather than the automatic we had requested. Despite receiving a lower-category vehicle, no price adjustment or partial refund was offered.

The biggest issue occurred when we returned the car.

Unlike our friends, who rented another vehicle from the same location and had a full inspection completed with a signed condition report before leaving, no inspection whatsoever was performed on our vehicle at pick-up. We even recorded a video of the car ourselves as a precaution.

When we returned the vehicle, an employee conducted an extremely detailed inspection using an LED light and claimed to have found a scratch that was not visible during normal viewing. We had no accident or incident whatsoever during the rental period, yet they immediately claimed we had caused the damage and withheld our €800 security deposit.

Without a documented inspection at the time of pick-up, they have no way of proving that this scratch did not already exist before we received the vehicle. It is difficult to understand how customers can be held responsible for alleged damage when the company failed to document the vehicle’s condition before handing over the keys.

Overall, the experience was frustrating and unprofessional: unclear rental requirements, failure to provide the reserved vehicle, no compensation for the downgrade, inconsistent procedures, and a damage claim unsupported by a documented pre-rental inspection.

I cannot recommend this company based on our experience and would strongly encourage future customers to thoroughly inspect and record every inch of the vehicle before leaving the lot—and insist on receiving a signed condition report before accepting the car.