The Female staff unhelpful most of the…
The Female staff unhelpful most of the time and stingy. You will get better customer service with the overnight guys and they give 25 free spins instead of 10. Over all without the staff. I like this site the best. But bonuses from staff weigh heavily with my rating because half of them, tell you there isn’t any bonuses, but then you can connect right back to someone else and get a bonus. Most definitely the staff is the biggest rating killer. Withdrawals, deposits, games are all 10/10. Easy deposits is probably why I play this site so much. Most of the rest wanna change does every deposit and wait until confirmed before allowing you to play. This one keeps its simple and fast
Reply from mBitcasino
Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoy our games, fast deposits and withdrawals, and overall platform experience. At the same time, we're sorry to hear that your interactions with some members of our support team have been inconsistent.
We strive to provide the same high level of service to every player, regardless of who you speak with, and your comments help us identify areas where we can improve. While promotional offers may vary depending on eligibility and other factors, we understand how inconsistent experiences can be frustrating. We'll be sure to share your feedback with the relevant teams for review.
We truly appreciate your honesty and your continued support, and we hope to provide you with an even better experience going forward.