We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £180 a month for our 11-year-old mixed-breed dog.

We had never made a single claim until recently, when my girl needed emergency surgery. The surgery took place weeks ago, and to this day, they still haven't made a decision or reimbursed the vet clinic.

Furthermore, our second claim for a holiday cancellation, which we had to cancel after receiving the devastating diagnosis that our girl only had a month to live, was completely rejected. This was despite providing all the necessary documentation for a claim of just £266.


To make matters worse, my sweet girl has since passed away, and of course, they provide absolutely no help with cremation or euthanasia costs.


A company that ignores you and makes your life harder during a time of grief definitely doesn't deserve anyone’s money. You are much better off putting that money into a savings account over the years than relying on their services.


Please avoid them at all costs!!!