Very disappointing customer service.

We received the car with the fuel tank only half full. At pick-up, the employee clearly informed us that we only needed to return the vehicle with the same fuel level and even told us that the car tank was almost full which in fact wasn't true. We did exactly that and even have a photo from the time of collection as proof.

Despite this, we were charged an additional €71.72 for refuelling. I contacted customer service multiple times, explained the situation, and attached the photo as evidence. Unfortunately, my emails have been completely ignored as well as emails from my friend.

Charging customers incorrectly is one thing, but refusing to respond to legitimate complaints is unacceptable. I expected much better customer service and would not recommend this company based on my experience.