For all small e-commerce- STAY AWAY…
For all small businesses- STAY AWAY FROM THIS COMPANY> I had and still having the worst experience. Their sales team is incredibly aggressive and rushed to close a deal and failed to inform me about the contract being impossible to get out of. They never even sent me the proper contract to read through, just an online form. If you have any issues, prepare to be treated like a pest. THERE IS NO WAY TO CALL ANYONE in this company. The contact phone number just goes straight to answer machine I NEVER EXPERIENCED ANYTHING LIKE THIS. After I changed company data they charged me a fee without telling me beforehand. This is one of these business-vultures who profit off hard work of small e-commerce. If you are a small business I would recommend you invest this money in building trust with your customers the old reliable way instead!!! I wish I could end my contract now but I am still being charged for services i dont want or need. Absolute the worst scam.
Reply from Trusted Shops
Dear A.M,
We are very sorry to read about your experience and understand how frustrating this must feel. What you describe does not reflect the level of transparency and service we aim to provide to businesses, especially small e commerce shops that rely on trust and clarity.
We would really appreciate the opportunity to review your situation in detail and help clarify what has happened, including your contract terms and the charges you mentioned. Please reach out to us directly at members@trustedshops.com so we can escalate this internally and work toward a solution with you.
Thank you for sharing your feedback. It helps us improve our processes and customer experience.
Your Trusted Shops team