Shipment never arrived
I ordered two litter boxes. They never came. On my order page it stated “ preparing for shipping “. When I contacted customer service, Robert told me to wait a few days to see if they showed as their info said they had been delivered. No, they didn’t arrive , and mysteriously I can’t get in contact with them. I would NOT recommend this company.
July 29, 2026
Unprompted review
Reply from Furrbby
Hi Tricia,
We’re very sorry your two litter boxes never arrived and that you’ve run into difficulty reaching our support team.
We take non‑delivery issues seriously. Could you please email your order reference number to support@furrbby.com.
We will investigate what happened to your shipment promptly .
Thank you for bringing this problem to our attention.
Best regards,
The Furrbby Team