Very disappointed with my Daniel…
Very disappointed with my Daniel Wellington watch. After only 2 months of use, the watch hands came loose and detached. I contacted customer service, but they refused to accept it as a warranty claim. I expected much better quality and customer support from a brand like Daniel Wellington. Would not recommend based on my experience.
Reply from Daniel Wellington
Hi! Thank you for reaching out, and we’re sorry to hear about your experience with your watch.
This is not the quality or durability we expect from our products, and we understand how frustrating it must be for the watch hands to come loose after only a short period of use. We also understand your disappointment regarding the warranty assessment.
We’d like to look into this further for you. Could you please contact us via our support form here so our team can review your case in detail and ensure it’s properly checked: https://danielwellington.gorgias.help/en-US/contact
We appreciate you bringing this to our attention, and we’re here to help find a fair resolution.