My experience with Enterprise in Germany was not good. The car rental process was quite complicated and unclear. I’ve rented with other companies before, and everything was much simpler and more transparent.

The employee who assisted me offered the full tank fuel option, but never explained that if I didn’t use all the fuel, I would not receive a refund for the remaining amount. That kind of information should be clearly explained from the beginning.

Additionally, when they gave me the final summary and total cost, they said there was still an extra amount to pay for the rental, even though Booking had already charged me the amount shown in the reservation. The whole experience ended up being confusing and frustrating.

I definitely would not rent with Enterprise again or recommend it. I’d rather avoid these kinds of unnecessary complications.