The website is easy enough to use
The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without calling the customer service services
I also noticed that the sizes especially for the children swimming band are not shown properly. When I rung I was advised to get the children sizes but it came as a small size and my son is a medium. That was disappointing..
Overall quick delivery .. good customer care and smooth transaction
Reply from Watery.ie
Hi Teekay,
Thank you so much for your review and for your honest feedback!
It is really great to hear that you found our website easy to navigate and that you experienced both quick delivery and good service from our team. We always strive for a smooth transaction, so I am happy that part hit the mark 🙌 At the same time, I am truly sorry about the confusion with the search for swimming socks and the sizing for the children’s swimming band. It is disappointing when the gear does not fit perfectly for your son, and we definitely want to fix that!
We are already taking your experience to heart and will be looking into our search function and size guides to make them even clearer for the future. If you have not already, please reach out to us again so we can help you get the medium size for your son instead 😊
Best swimming greetings,
Emil / Watery 💙