I placed an order at the end of August but have not received anything or any explanation. I forced myself after many emails to cancel the order and at the end of November I received a confirmation that it was canceled and a promise that they would refund my money - about 1400 euros. So far I have not received any money. I have emailed several times when they will refund me but no one is replying. I will also be forced to address the European institutions related to consumer protection, because this is not normal.