I'm sorry but this is the worst treatment I've ever received as a customer.

During the black week I ordered a pair of skiis and bindings. A couple of weeks later I picked up the bindings from my local kiosk. However, the skiis never arrived. I talked to the store manager and we looked at the order and he said that most likely it would arrive within a couple of days. I monitored the delivery app but nothing happened.

One day it said that the skis were being returned. I called the deliver firm and asked them if I could pick up the product at another location (although they should have delivered it to the kiosk) but they said that the skiis is on its way to stadium.

I then called stadium several days in a row to try and get an explanation of how this could happen and how we can solve it. They said that although they should have the product somewhere they don't know why and I cannot pick it up or even reorder it.

The worst part is that the representatives I spoke with said on numerous occasions that they would reach back but never did.