The bike accessory that I ordered did not fit, and responses are not helpful.
The bike accessory that I ordered came with the wrong hardware. I raised it with 12GO and they responded asking me to buy the hardware myself and send them a receipt for reimbursement. I did that, but then there was another fit issue that caused the attachment to not work. I emailed 12GO about it and I am yet to receive any response.
April 25, 2026
Reply from 12GO Biking
Good afternoon, thank you for the review. Apologies that it was not delivered correctly the first time. I see in the email that your bike is now in order. As offered in the email, we are happy to reimburse the extra costs you incurred for this.
We wish you lots of cycling fun!
Luuk | 12GO Biking