I have had a very poor experience trying to have an ex‑tenant removed from my shared ownership tenancy.
This has been ongoing for over two months, during which I was given conflicting information and repeatedly told different requirements were needed. I had to chase multiple times, often receiving different answers.

Despite the relevant legal processes being completed, the ex‑tenant remains on the tenancy. It is almost impossible to get an update — I cannot speak to anyone directly and am repeatedly passed back to the main directory, with promised call‑backs that never happen. I have already submitted formal feedback.

Oh and be warned, the property had that many snags when we moved it which were ignored and have now lead to more serious issues out of the warranty, yet we get no assistance as it was "our fault".