No Customer Support and Unprocessed Order After Two Weeks
It is impossible to reach customer service. I placed an order using FiscFree, and after it was approved, 12GoBiking changed my order without any explanation.
I have not been able to contact them at all. I tried the chat on their website and only received automated responses. I called and was told to contact them by email. I sent an email and again received an automated reply. I also tried WhatsApp, with the same result.
This has been a very frustrating experience. Nearly two weeks after placing the order, it has still not even been processed.
I would appreciate a prompt response and a clear update on my order status. If this issue is not resolved soon, I will consider canceling the order and requesting a refund.
Reply from 12GO Biking
Good afternoon Manuel,
Thank you for your review. It’s very disappointing to read this. I can see that there has been a delay in the communication regarding your Fisc Free order. This is partly because the email address, name and code we had on record differed from those held by Fisc Free. We have now updated our system accordingly. We will keep you updated on the order via email. If you have any questions, please feel free to give us a call.
Luuk | 12GO Biking