I believe all non-1 star reviews are…
I believe all non-1 star reviews are faked by the company. I’ve been waiting for my order to ship for over a month. When emailing about my order I didn’t get a response for multiple days despite me emailing within business hours. After 3 weeks I was finally informed that they were expecting my order to clear customs over the weekend but it didn’t clear. I heard nothing for another few days until I was reached out to and was offered a measly 5% refund and switching to a different color. Which is an entire slap in the face as I ordered a specific color for a reason.
Reply from Emulait
Hi William,
Thank you for sharing this, and I’m genuinely sorry for how this experience unfolded. That’s not the standard we hold ourselves to, and I completely understand your frustration.
I see your replacement has now been delivered, and we’ve made sure you have the correct items. We also added a few extra items as a small way to make up for the experience.
This came from a shipping issue on our end, and we’ve taken steps to make sure it doesn’t happen again.
If you have any remaining questions or need support, please don’t hesitate to reach out.
Thank you for giving us the chance to make it right.
Warmly,
Maya at Emulait