I returned an order to Chelsea Peers and the parcel was delivered to their returns address via Royal Mail three weeks ago.

Customer support replied once asking for proof of postage, which I provided immediately. Since then, I have not received any response for over a week, despite following up and asking for an update.

What’s most frustrating is the complete lack of communication. If the return is still being processed or investigated by the warehouse, that’s understandable - but ignoring messages and not providing any update is very poor customer service.

I understand things can go wrong occasionally but their effort to resolve this is unacceptable and has caused a great deal of stress. For that reason I would recommend to completely avoid or purchase through a third party retailer.

At this point I’m still waiting for confirmation that the return has been received and for my refund to be processed, despite the parcel being delivered three weeks ago!

If this isn’t resolved soon I will have to pursue the matter through my card provider and file a chargeback.