On a Saturday afternoon I spent 2 hours trying to place a EUR +300 order. I entered the full data for checkout 5 times, I h
had 3 "nice" conversations with the chatbot, and I chatted with two agents. I followed their advise, but 2 hours later I still could not check out. I ended plavjng an order with a competitor.
It is amazing how Next think they can provide such service while selling luxury products!