Harassment and stalking from their CS
Even after we erased our account, their agents didn't stop harassing us.
I do not advise anyone this company.
After they delivered us literally boxes full of garbage paper and cut wires, at the time some agent from cs stalked our nationalities ( no idea where but very creepy) and after we finally managed hardly to take our money back, we erased the account. After that we kept receiving harassing emails.
Instead of actually solving their clients issues, they engage in harassing ex ones.
Avoid at all costs!
Never ever we had similar experience with any company in Austria or abroad.
My experience is with xxx lutz online Shop and I assume the Austrian one as I live here. ps: we have contacted you at the time with no reaction if not from anonymous employees who sent plenty of fraudulent and illegal emails! also send them to an basic english course!we will go viral and legal!
Reply from XXXLutz Deutschland
Good day Miki,
thank you for taking the time to share your feedback in such detail.
We are very sorry that you had this experience and that your impression was so negative. We take your comments regarding unwanted contact very seriously and would like to have this reviewed internally.
Since your review does not include a six-digit order number, please contact our service team directly at service@xxxlutz.de.
In your email, please include your six-digit order number and attach your review (as a screenshot or pasted text) so we can assign your case correctly and look into it.
Kind regards,
Your XXXLutz Team